About Stripe

Stripe makes it super easy for you to accept payments made by credit or debit card. Here’s a guide to how it works.

Ready to set up a Stripe account?

You'll be prompted to create or link a Stripe account when you're making your patchwork. At this point you just need to add your email address. We will send you an email to confirm you’ve taken the first step in connecting your Patchwork account to Stripe. Click the link in the email to log in to your Patchwork account and go to the ‘payment method’ section where you will see the link to ‘complete Stripe registration’. 

  • You’ll be accepting payment as an individual — so you don't have to enter a company number or VAT number.
  • For the purposes of this form, your business address is your home address.
  • Once you have submitted the information required by Stripe to fully activate your account, you will be returned to your Patchwork account. 
  • Stripe will send you an email to confirm that your information has been submitted and to ask you to verify your email. 
  • Your Stripe account is now fully set up and connected to your Patchwork, and you can immediately begin taking card payments.
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Who are Stripe?

Stripe processes billions of pounds a year for thousands of businesses all over the world. It’s a payment system that’s trusted by companies Microsoft, Twitter, Kickstarter, Uber, and over 140,000 other websites - because making payments with Stripe is easy, secure and fast.

Why do we partner with Stripe?

Stripe is a robust, stable and secure platform that allows you to accept online payments via debit or credit card with complete peace of mind. Setting up a stripe account is free, easy and takes about 5 minutes and you can do it all online, via your Patchwork account. Stripe’s processing fees are also considerably less than other payment partners such as PayPal, and Stripe has a fast, simple and seamless checkout too. 

Does Stripe work outside of the UK?

Yes. Stripe is open to people collecting payments in 44 countries, so you can take payments via Stripe if you’re based in any country where Stripe is available to businesses. Your friends and family can be based anywhere in the world and they won’t need to set up an account of any kind.They won’t even have to leave Patchwork to go to an external payment site. They’ll simply pay with a card as they would at any other online store.

What are Stripe’s fees?

Stripe charges a processing fee of 1.4% + 20p per transaction for UK & European cards, or 2.9% + 20p per transaction for other cards. To find out more about Stripe fees in countries outside of the UK please visit: https://stripe.com/global

In most countries it takes 3 business days for Stripe Payout Speeds to process your funds and they are automatically transferred to your bank account.  By default, your payout schedule is set to 'daily automatic' but you can change this in the Stripe Dashboard to weekly, monthly or manual. If you'd rather keep track of your gift money and keep it safe in one place, you can stop the Stripe automatic payouts and manually withdrraw the funds when you're ready.

Patchwork will notify you via email as soon as each payment is made, and you can also log into your Patchwork account to see everything that has been given, anytime you like.

Are Stripe payments secure?

Yes, very. All of your payments will be made over a secure connection. We won’t have access to the card details used by your friends and family, and although we’ll be able to see the status of payments made to your Stripe account, we won’t be able to access your funds or view the details of your bank account.

Stripe need to verify your identity when you sign up for an account, and if they can’t do that with the account details you provide, they may get in touch with you directly to ask for a few more details.

 

Find out more about receiving payments in to your Patchwork in our FAQs.

With Patchwork and our partner Stripe it’s super easy for you to receive cash gifts direct, manage your payments, keep in touch with contributors and send thanks afterwards. Find out more on our Fees page.