We’re looking for a
Customer Service and Studio Manager
to join our team.
Weekday mornings from 9.00 – 12.30 |
Patchwork is online platform that lets friends contribute cash, time and skills to help make something amazing happen. Our studio is in Brockley SE4.
About the job:
We’re looking for an organised, kind and confident person to help with the running of our studio and to look after our customers.
As an online business the successful candidate will naturally be comfortable in a digital role but no specific tech experience is required. We’re just looking for a bright, friendly, helpful human.
The Patchwork platform is designed to be user friendly so it’s rare that users need to call or email to ask questions or to ask for help. But when they do, we want to make sure a real person is at the end of the phone or on email to assist them. We also need to monitor the site daily to ensure the patchworks being created are not offensive or fraudulent and manage our database of users.
Alongside ensuring that our customers are happy, this role is also important because it allows us to engage with our users, get feedback, constantly make improvements to our site as well as implement new user-generated ideas. So the role also involves working alongside our tech team to test new features as we release them.
In terms of studio management, we’re all pretty self-sufficient really and are perfectly capable of making tea for ourselves – and each other. But it’s our studio manager’s overall responsibility to ensure we always have printer paper, loo roll and biscuits in the tin. And that the space is generally well organised.
Alongside general customer service and studio jobs the role requires image sourcing, creating and uploading site content and some bits of research for features that we are asked to write – mainly for wedding and travel magazines.
An eye for detail is essential is this role and an interest in design and photography would be an advantage. The ability to spell and communicate well in person, on the phone and over email is essential. The ability to write nice copy would be a bonus.
We’re a startup so everyone in our small company has an important and valuable role to play in helping us to grow. So while this is the perfect job for someone who wants to fit in work around study or parenting, we also really want to find someone who will be committed to working with us, who is genuinely interested in the role, excited by the Patchwork concept and the vision and values that drive our business.
Think you could be right for this role? Send your CV with a brief cover letter to firstname.lastname@example.org.