FAQs

What can I use Patchwork for?

You can use Patchwork to collectively organise and fund any gift, event or experience by inviting your friends and family to contribute. As long as it’s legal and doesn't breach our principles, you can patchwork away to your heart’s desire.


If I use Patchwork to collect funds, how much money can I collect?

There are no limits to the amount you can collect with Patchwork. However, PayPal may restrict you to £1,650 if you don’t lift the limits that are automatically placed on your account. Please check these are lifted before publishing your patchwork.


Where do the raised funds from my patchwork go?

Patchwork don't hold your funds. Instead contributions from friends go directly to your own PayPal account.


How does Patchwork make money?

It’s free to create and share a patchwork. We deduct a 3% fee from cash contributions that you collect via our site. So 30p + VAT on a £10 gift. You will be charged VAT at the rate of your country of residence. For more information on money matters see our fees and how they work for you.


What if I don’t collect any money?

Then we don’t make any money. Simple.


So is it free to create a Make and Do Patchwork?

Yes. If you want friends to contribute their time and skills you can create a patchwork full of patches asking people to Make or Do.

We don't make money from these patchworks. But they do make us smile.


Do I need a PayPal account?

Yes. In order to collect funds, you need to have a PayPal account. If you have a ‘verified’ PayPal account, you can withdraw these funds to spend whenever and wherever you like. If you have a basic PayPal account, you can only use your funds to shop online with retailers who accept PayPal. To verify your basic account or to compare different accounts and their fees, please visit PayPal.


Do PayPal charge a fee to collect funds?

Yes. We use a PayPal service called ‘Adaptive Payments’ which means that funds are transferred directly between friends and we don’t hold them. For this service, PayPal charge up to 3.4% commission on collected funds and a 20p fee on each transaction. For more information please see our Terms of Service.

What are the currency conversion rates with PayPal?

You can work out the cross border and conversion fees on PayPal here.

Please check your local PayPal if you are a non-UK resident.


Do friends have to pay for gifts using PayPal?

If you have a verified PayPal account, your friends don’t need a PayPal account and can ‘pay as a guest’ with any major debit or credit card.

However, if your account is not verified, your friends will need a PayPal account to pay for a gift (they can easily sign up for one during the checkout process).


Can I collect money for someone else?

Yes, there are two ways you can do this. If it’s a surprise gift you’re organising, you can register with your own details and use your own PayPal account. Then explain to your friends that you are collecting funds on someone else’s behalf.

However, if you want funds to go directly to your friend’s PayPal account, they will need to register their details first. You can then help them create their patchwork and share it with others on share behalf.


I have a verified PayPal account so why can’t my friends pay by card?

You might have an old style Personal account and you need to upgrade to a Premier account. It’s easy and free. Here’s what you need to do:

­ Log in to your account at www.paypal.com

­ On your ‘Account Overview’ page, click ‘Upgrade’ underneath your name, near the top of the page.

­ Click ‘Upgrade Now’. (This page will only mention Business accounts – but keep going).

­ Choose ‘Premier account’.

­ Once you select ‘Premier account’, click ‘Continue’ to upgrade your account immediately.

If this still doesn’t do the job, check your payment receiving options are set to accept ‘guest checkout’.

If this doesn’t help, please contact PayPal to see if you have other account restrictions in place.


I’m not based in the UK. Can I still create a patchwork?

Hooray. Yes, you can. Just set your currency when you create your patchwork and PayPal will make any necessary currency conversions for you. (Please check PayPal for their exchange rates and fees).


How many patchworks can I have on the go at one time?

For patchworks collecting funds

You can have 2 live patchworks collecting funds at any one time and a total of 4 fundraising patchworks per year.

We have to limit it to that number by law to avoid any money laundering or other dodgy dealings.

For make and do patchworks

There is no limit to the amount of Make and Do patchworks you can create.

For draft patchworks

You can create as many draft patchworks as you like and save them in ‘My Account’ until you’re ready to publish them. Just remember, you can only have 4 patchworks collecting funds per year.


How long can my present page stay live?

Patchworks collecting funds

Patchworks collecting funds have a limit of 6 months from when the first contribution is made.

Make and Do patchworks

Any patchworks that do not collect funds can be open for 12 months. After that, they will automatically close.


Can I edit my patchwork after publishing?

Yes absolutely. You can edit your patchwork, including all images, text and quantities anytime.


Where do I get my images?

If you want to create your own patchwork from scratch, you can use your own images, those in our gallery or any copyright free images you can find online.


How do I share my patchwork?

You patchwork has a unique URL that you can send to friends and family. Just copy and paste the link to share it on social media, in an email or on printed invites.


Will my patchwork be public?

Friends will be able to find your patchwork on our site but it won’t appear in a Google search and we won’t publicise or promote your patchwork without your permission.


How many people can contribute?

There are no restrictions to the amount of people who can contribute. However, if you wish, you can limit contributions within your patchwork. For instance, if you only want one person to DJ at your wedding, you can set the limit to 1. Or if you want 5 people to make desserts, you can set the limit to 5. Equally, if you only want 4 massages on your holiday, you can set the limit to 4. But we won’t judge if you ask for a massage every day of your holiday.


What’s the maximum gift spend?

The maximum a person can contribute towards a patchwork is £1,300.


Can my friends from overseas contribute?

Yes they can. The currency is set by you and PayPal can convert currencies in your account. We do monitor overseas transactions as part of our antimony laundering processes but genuine transactions will be allowed.


Where can I manage contributions and send thanks?

You can access, edit and manage all of your patchworks in ‘My Patchworks’. From here, it’s easy to invite people to view your patchwork, check out who has contributed what, read messages from friends and send thanks.


What happens if my friends lose the URL to my Patchwork?

They can visit patchworkit.com and search for it with ‘Find a Friend’s Patchwork’.


What if I don’t like reading FAQs and now just want to ask a real person a question?

You can call us in our London studio on 020 8617 8487 or email hello@patchworkit.com