Patchwork Limited (Patchwork) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data Patchwork collects from you, or that you provide to Patchwork, will be processed.
Please read the following carefully to understand Patchwork’s views and practices regarding your personal data. The collection, use and disclosure of any information about you that directly or indirectly may be referable to you, such as your name and email address and also transactional information and other information (”Personal Data”) that you submit or disclose to Patchwork when accessing the Patchwork Website and/or using the Patchwork Services (irrespective of whether it is public or non-public information).
Patchwork collects information that you voluntarily enter, including Personal Data, within the Patchwork Website. Patchwork collects Personal Data about you and your friends who use Patchwork Services, from you and from the Social Network connected to the Patchwork Website, in order to provide you with a more personalised experience. Patchwork may collect information from your Social Network profile that you have permitted to be displayed through the Patchwork Website and may also collect information that you submit when using Patchwork Services.
The information relating to you that is being processed by Patchwork includes:
Patchwork may receive Personal Data about you from other sources such as the Social Network connected to the Patchwork Website, as well as Contributors and other third parties that help improve your experience of Patchwork Services and generally make the Services better.
Patchwork does not store any password information relating to your Paypal or Stripe account, we do store your login email in your Profile. When a Patchwork Creator receives funds to their Paypal or Stripe account the 3% + VAT Patchwork fee is charged and our payment partners send an email notification to Patchwork. This email will include your name, address and the fee amount.
If you send an email to Patchwork, to provide feedback or report a problem, Patchwork will not store your email address but it will be attached with the full content of your email and other information you provide in order to deal with your enquiry/feedback/issue and help to further develop Patchwork Services.
Patchwork may use your email address to contact you on behalf of your friends (including, but not limited to, when someone sends you a contribution or requests your unique Patchwork Page URL) or notifications from a Social Network or other Website with which you have registered to receive such notifications.
The following emails are essential to our Service and if you start using our Service you have given consent to receive the following. You will only receive the emails that are relevant to your use of the Service:
In addition, if you choose to receive our optional email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email - firstname.lastname@example.org. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
For example, Patchwork, or Patchwork’s service providers, may track your IP Address when you access the Patchwork Website to create a page or make a contribution. An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your Device when you use the Internet. In some cases your IP Address stays the same from browser session to browser session, but if you use a consumer Internet access provider, your IP Address probably varies from session to session.
Patchwork may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
In order to use Patchwork Services, your Device should accept cookies. Patchwork may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed or blocked by following your Internet browser help file directions.
To opt out of being tracked by Google Analytics across all Websites click here
Personal Data that you submit is used by Patchwork to provide you with access to the Website and Services; to administer your Account; to improve Services; to better tailor the features, performance and support of the Patchwork Website.
Patchwork may provide your Personal Data to third-party service providers who work on behalf of or with Patchwork to provide some of the services and features of the Patchwork Website and to help communicate with you. Examples of such services include facilitating payments through Patchwork’s payment processing providers, sending emails, analysing data, sending and printing invitations, sending thank you cards to Contributors and providing customer service. Such third-party service providers may only process Personal Data to provide the relevant services to Patchwork and in accordance with Patchwork’s instructions.
The Personal Data that you provide will allow Patchwork to inform you of Services that may be of interest to you or any changes to the current service. Patchwork may use your Personal Data for inviting and reminding you to use the Services and sharing examples from Users of the Service.
Your Personal Data may form part of Patchwork’s statistics but then it will exclude, for instance, your name. Patchwork will generally aggregate this information and use it in statistical analysis to help analyse patterns in the use of Patchwork Services.
|Rapid SSL Cert||https://www.websecurity.symantec.com/legal/privacy|
You can share your Patchwork Page through your Social Networks and friends will be notified of your use of Patchwork Services.
It is up to you to make sure that you are comfortable with the information that you choose to provide to Patchwork and the information you choose to publish either directly on the Website or through your Social Network, which is connected to the Patchwork Website. If you are creating a gift for someone else, please respect their privacy and have their consent to share their data publicly.
You acknowledge that when you connect and share via Social Networks your Patchwork Services, certain information that you post or provide through the Patchwork Website (information may include: your name, Patchwork title, description and dates, Patchwork Page URL, and any photos) may be shared with other users. Please keep in mind that if you choose to disclose Personal Data when posting information or content through the Patchwork Website, this information may become publicly available and may be collected and used by others, including people outside the Patchwork Website. Patchwork will not have any obligations with respect to any information that you post via the Patchwork Website and make available to others, and recommend that you use caution when giving out Personal Data to others through Social Networks.
Individual Patchwork pages are not promoted nor made publicly available on the Patchwork Website without users permission. However, the URL is not security protected and can be accessed by anyone on the Internet who has the URL. It will not be indexed by third party search engines but could be imported, exported, distributed, and redistributed by others without privacy limitations. Such information may also be associated with you, including your name and picture, even outside Patchwork when you visit other websites on the internet.
If you are a Patchwork Creator, you must ensure that any information you provide on your Patchwork Page about yourself or the recipient of your gift does not disclose any personal information about you or that person (in particular, address, email address, telephone number or any personal details). If you use a photograph of the recipient you must have the consent of the recipient to do so. Patchwork may remove any content or information which you provide which Patchwork feels does not comply with these provisions.
Patchwork is committed to protecting the security of your Personal Data. Patchwork will take appropriate technical and organisational measures with due observance of the applicable obligations under relevant legislation to protect provided or otherwise collected Personal Data and traffic data. Patchwork aims to protect your Personal Data from unauthorised or unlawful access, use or disclosure and accidental loss, destruction and damage.
The data that Patchwork collects from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Patchwork or for one of the Service suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to Patchwork is stored on secure servers and all payment transactions will be handled by PayPal or Stripe. Where Patchwork has given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.
Even though Patchwork has taken significant steps to protect your Personal Data, no company, including Patchwork, can fully eliminate security risks associated with Personal Data. Any transmission is at your own risk. Once Patchwork has received your information, Patchwork will use strict procedures and security features to try to prevent unauthorised access.
RapidSSL provides our Secure Sockets Layer (SSL). This is a protocol for enabling data encryption on the intranet and for helping web site users confirm the owner of the web site. SSL is most commonly used to protect communications between web browsers and servers. However it is increasingly used for server to server communications and for web-based applications.
Encryption is a mathematical process of coding and decoding information. The number of bits (40-bit, 56-bit, 128-bit, 256-bit) tells you the size of the key. When an encrypted session is established, the encryption level is determined by the capability of the web browser, SSL certificate, web server, and client computer operating system.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information Patchwork hold about you. You can request this by writing to Patchwork at the following address:
c/o 58a Wickham Road
You have the right to ask Patchwork not to process your personal data for marketing purposes. Patchwork will inform you (before collecting your data) if intending to use your data for such purposes or if intending to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by writing to:
58a Wickham Road
If you have concerns about our information rights practices you can make a complaint with the ICO: https://ico.org.uk/concerns/.
Updated June 2020